PeelyPack - Faq

Frequently Asked Questions

Q: What is PeelyPack?
A: PeelyPack is a fun monthly sticker delivery for kids so children can play and parents can relax. PeelyPack delivers tons of stickers, a large activity sheet to color and stick to, play tips to get kids thinking, and fun extras along the way.

Q: How does PeelyPack work?
A: We offer two subscription options: the PeelyPack for $11.99/month, and the FamilyPack for $19.99/month (which comes with double stickers!). We mail packs 10-14 days before the end of each month. We also offer 3 Month, 6 Month, and 12 Month pre-pay options for PeelyPack and FamilyPack.

Q: What's inside a PeelyPack?
A: Each PeelyPack has at least 10 unique sheets of stickers, or at least 150 individual stickers per pack (usually much more!). Also inside each pack is a fun activity sheet designed by a PeelyPack artist, plus some play tips to help parents engage their child in thoughtful discussion about each month's theme.

Q: What's inside a FamilyPack?
A: The FamilyPack includes everything in the original PeelyPack, plus an extra set of stickers - that's double the stickers! This is great option for families with multiple sticker-loving kids. There's enough for everyone! It's also a great value.

Q: Are there hidden fees?
A: We love making you happy, so no hidden fees! Shipping is always free for orders in the U.S. and Canada. Sales tax may apply, and you can see that at checkout.

Q: How do gifts work?
A: Gift subscriptions are just like regular PeelyPack subscriptions. The gifter will be billed monthly, or every 3, 6, or 12 months with the prepay options. The gifter may cancel the gift at any time by logging into their account and changing the subscription status to "cancel subscription." The gifter may also change the shipping address at any time, change the type of pack gifted, or skip a month of gifting.

Q: Can I skip a month?
A: Yes! If you need to skip a month of your monthly subscription for any reason, it's easy to do. Log into your account, click "Edit" under Your Subscription, then click "skip next renewal." Be sure to make this change before the next billing date (the 1st of the month).

Q: Can I order individual PeelyPacks for party favors, wedding entertainment for kids, or other special occassions?
A: Yes! We sell one-time packs in quantities of five or more. Please email us for more information and we'll happily give you the scoop.

Q: Will both boys and girls enjoy PeelyPack?
A: Yes! PeelyPack is designed to delight both boys and girls. We have boy and girl testers here at PeelyPack HQ to make sure everyone is loving our themes and designs.

Q: What ages will enjoy PeelyPack?
A: Generally, children ages 3-7 are perfect for PeelyPack. Younger children who won't put stickers in their mouth love PeelyPack, too, as do older children who enjoy being creative with stickers.

Q: How many stickers are in a PeelyPack?
A: PeelyPack has at least 10 unique sheets of stickers, because we know that kids love variety! The exact number of stickers varies each month, but we always include at least 150 individual stickers per pack (usually much more!).

Q: Does PeelyPack send the same stickers each month?
A: No! Each month is a new surprise theme for your child to explore. You'll receive stickers and an activity sheet to compliment the unique theme that changes monthly.

Q: How does billing work?
A: For the month to month subscription, we bill you at the time of sign up, and then on the 1st of the month for each renewal. You can easily cancel anytime simply by logging into your account, or send us an email at [email protected] and we'll be happy to take care of you! Prepay options re-bill on the 1st of the month after the purchase term (of 3, 6, or 12 months) is up.

Q: Can I cancel my PeelyPack sticker subscription anytime?
A: Yes! Simply log into your account to cancel your subscription, or email us and we'll help you out. But we think you'll want to stick around to get more sticker surprises!

Q: Do I have to pay for shipping?
A: No! Shipping within the United State and Canada is on us. Isn't free delivery great? And some more great news...we are now shipping globally! Shipping outside of the U.S. and Canada is just $2.00.

Q: When will I receive my first PeelyPack?
A: We always ship PeelyPacks 10-14 days before the end of the month, so you'll likely receive your pack before the first of the month if you're in the United States. If you submit your order after we ship for the month, you'll receive your first pack the following month.

Q: Where do you ship?
A: We mail everywhere! Shipping within the United States and Canada is free (including APO/DPO). Outside of the U.S. and Canada is $2.00.

Q: How do I receive a refund?
A: We're happy to replace damaged or missing packs. If you ordered by mistake, we will happily refund you for unopened packs returned to us. But due to the nature of our product, we can't offer refunds for opened PeelyPacks.